Mission Statement

The Quality Council shall promote and coordinate continuous improvement efforts by supporting all employees in carrying out the mission statement of the City to ensure exceptional customer service through involvement, communication and commitment.

Brief History

The groundwork for the City of Manchester Quality Council was established in 2000 by the Yarger-Decker Oversight Committee comprised of representatives from the Aldermanic Board, department heads and the unions representing City employees. In association with Dr. Geri King, of the University of New Hampshire, the Human Resources Director developed the guidelines for Council membership and the role of the Council itself. The structure was based upon that fostered by adherents of the “Total Quality Management” approach to customer service.

The Quality Council was originally comprised of affiliated employees, non-affiliated employees, department heads, mayoral appointees and the Human Resources Director.

In 2006, the Council voted to open its membership to representatives of the business and academic communities.

Current Members

Jennie Angell - Information Systems (Department Head)
Connie Benoit – Health (affiliated) (Events Committee Representative)
Shauna L Barnum-Gouette – Members First Credit Union (business community)
Kristy Blanchette – Finance (non-affiliated)
Mike Bryant – Airport Operations (affiliated)
Joyce Craig - Ward 1 - Alderman (mayoral appointee)
Jackie Curtis - Human Resources (non affilated)
Jon Donovan - Office of Youth Services (non-affiliated, non-management)
Vicki Ferraro – Mayor’s Office (Mayoral appointee)
Jane Gile – Human Resources (Department Head)
Mike Lopez - Alderman representative - BMA Chairman
Gene Mackie – Welfare (affiliated)
Rick Polson – Police (affiliated)
Mike Roche – Waterworks (affiliated)
Barbara Shaw - Ward 9 Alderman (mayoral appointee)
Tim Soucy - Health (Department Head)
Nate Wasserstrom – Facilities Division (affiliated)
Debra Young – Library (affiliated)

Vacancies

1 - Alderman appointed by Mayor
2 – Non City employees (business and academic community)


Officers

Chairperson Gene Mackie
Vice Co-Chairperson Jon Donovan
Vice Co-Chairperson Mike Roche


Committees

Bright Ideas Program (Jane Gile & Gene Mackie - Co-Chairpersons)
Bob Powers’ Memorial Pantry (Gene Mackie – Chairperson, Rick Polson – Vice Chairperson)
Employee Appreciation Events (Mike Roche – Chairperson, Gene Mackie, Jon Donovan)
Communications (Jane Gile – Jennie Angell - Deb Young - Gene Mackie)


Meetings

Council meetings are normally held on the 2nd Tuesday of each month at 1:30 PM in the Health Department’s Board Room located at the Rines Center, 1528 Elm Street.