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Water Works News

Amoskeag Bridge Traffic Detour 8/5-8/30 for Water Works Project

Published: 07/01/2019 3:25 PM

UPDATE - WORK HAS BEEN DELAYED AND WILL NOW BEGIN AUGUST 5th.

Beginning Monday, July 15th through Friday August 30th (six weeks), Manchester Water Works has contracted  to "slip-line" our water main crossing the Merrimack River hanging under the west-bound lane of the Amoskeag Bridge with PVC (putting a smaller pipe into an existing larger pipe).

MWW has approximately 900’ of 24” diameter ductile iron water main located within the superstructure of the west bound lane, of the Amoskeag Bridge. This water main was installed in 1969 and is now showing external corrosion at many of the expansion joints and couplings.

For the duration of the project, West Salmon St. at Elm St. will be closed to traffic traveling west onto the Bridge. West Salmon St. will be closed from Elm St to the on-ramp from Canal St. going west. Traffic will be re-directed to West Brook St. and down onto Canal St. Traffic will be able to access the Canal St. up-ramp to the Amoskeag Bridge.

UPDATE: New Payment Options For Manchester Water Works

Published: 12/28/2018

Manchester Water Works would like to announce a new payment portal and phone system, Paymentus and Selectron, offering new functions for payment of water and sewer bills – electronic billing, direct payment, and pay by phone. Some clarification on these items:

Electronic billing - If you select this option, you will no longer receive a bill in the mail. You will receive your bill via email and there is no charge for this service. The intention is to get your bill to you faster and be more environmentally friendly by offering a paperless option.

Direct payment – If you select this option through Paymentus, your bill will automatically be withdrawn from your account on the due date each quarter. You will be charged a $2.95 processing fee each time by our service provider. However, you can still sign up for direct payment through MWW (see http://www.manchesternh.gov/Departments/Water-Works/Customer-Account-Information for the enrollment form) for free.

Pay by phone – Previously, to pay over the phone you spoke with one of our customer service representatives. Our new phone system now has an automated attendant that can process your payment. Call 603-624-6494 and select option #2. A $2.95 processing fee is charged by our service provider.

Water Works - New Credit Card Software Provider and Paperless Billing

Published: 12/05/2018

Manchester Water Works is excited to announce that we now accept credit cards in our office and online through a new service provider!

Our new online payment service provider comes with the following features for our customers:
- Paperless billing
- Service fee of $2.95 (reduced from the previous $4.95)
- One-time payment option
- Bill images available online
- Payment history and bill history available online

This will require any users registered through our previous service provider to create a new username and password. However we promise it will be worth it as the new system is much more user-friendly and has great options for our customers!

Click the link below to register your account today: http://www.manchesternh.gov/Departments/Water-Works/Customer-Account-Information

October 1, 2018 Rate Increase

Published: 07/25/2018

Effective October 1, 2018, there will be a rate increase of 2.5% for water consumption and service charges.  Any questions please call 603-624-6494.

Manchester Water Works Service Line Protection Plan

Published: 10/23/2014 2:00 PM

Manchester Water Works Introduces
Our Cost-Saving
Service Line Protection Plan

Did you know that you own the water service line from your property line into your home?  Many people are surprised when they learn that they own and are responsible for the repair and maintenance of the water service line from your property line into your home. We know you have received at least two solicitations this year alone proposing to protect you against expenses due to such a leak.

MWW is prepared to handle the leak in your water service.… including:  Expenses related to repair work  such as costs to shut off your water service; hiring a contractor to replace or repair your leaking water service line; patching your driveway and re-sodding your lawn and turning your service back on assuring a tight repair.

Leave it to us… Make just one call and have Manchester Water Works take care of it. Save yourself the inconvenience and potentially thousands of dollars in repairs by enrolling today in the Manchester Water Works Service Line Protection Plan!

Homeowner’s Insurance isn’t the answer…  Most homeowner insurance policies do not cover the cost of repairing or replacing water service lines and, even if it did, there’s typically a large deductible that must be paid first. Now, there is a simple way to avoid costly repairs to your water service line. Enroll in the Manchester Water Works Service Line Protection Plan and gain peace of mind knowing that if you suddenly have a leak, Manchester Water Works will take care of everything.

Guaranteed for an the introductory price of $75… Enroll in the Service Line Protection Plan and Manchester Water Works will take care of the repair and replacement of your leaking water service connection from the property line up to your shut off valve in the basement. If you have a leak from your water service, just call us, and we’ll handle it – for the low cost of just $75 annually. Our authorized service person will be dispatched to your home to take care of the problem.

Peace of Mind...  It’s easy to see why the Service Line Protection Plan is such a great value. Enroll Today! Enrolling in the Service Line Protection Plan is easy. You can pay the $75 annual fee by check, money order, or add it to your regular water bill. To enroll, call our customer service number at 1-603-624-6494 or on-line Enroll today, and you’ll never have to worry about expensive water line repairs again.

Eligibility… To be eligible for the Service Line Protection coverage, you must own or have a written legal responsibility and authority to provide maintenance for the water service line (and associated parts) to your residential dwelling (up to 2 unit multi-family). Customers on private lines are not eligible. The service line can be no greater than one (1) inch in diameter and must conform to the design standards of MWW’s Rules and Regulations. MWW reserves the right to deny plan coverage for any reason.

See Terms and Conditions

Sign Up Today for Service Line Protection! Call 1-603-624-6494

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