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Customer Account Information

Customer Payment options

Manchester Water Works is pleased to offer multiple options to make it as convenient as possible to pay your bill.

1. Pay Now Online/Register Your Account/Enroll in Paperless Billing
  • Paymentus Inc. is MWW's new online payments service provider
  • Service fee of $3.25
  • Payment Limit of $500 per transaction
  • Checking or savings account one-time payment
  • Bill copies available online, paperless billing option
  • Payment history and bill history available online
  • Please allow up to four business days for online payments to be credited to your account
2. Enroll In Direct Payment
  • Checking or savings account automatic withdrawal on scheduled due date
  • No fee
  • Please allow up to 60 calendar days for your enrollment to process
  • Your water bill will note “Direct Payment” when you have been enrolled
  • Click the link above for FAQs and more details
3. Pay by Phone
  • ​Call (603) 624-6494 and select option #2, follow the instructions
  • Service fee of $3.25
4. Mail A Payment
  • Check or money order only
  • 281 Lincoln Street, Manchester NH 03103
5. Pay In Person
  • Cash, check or money order
  • 281 Lincoln Street, Manchester NH 03103
  • 8:00AM – 4:30PM Monday through Friday
  • Dropbox on location after hours
6. Bank Bill Pay
  • See your bank or their website for details

Service Line Protection Plan

Manchester Water Works offers a Service Line Protection Plan that covers the water service line from your property line into your home. Learn more about the Service Line Protection Plan and how to enroll. 

Ownership Changes/Final Billing Process

Ownership changes for water billing purposes are generally initiated by a title company or closing agent. The title company will contact us to get a final bill for the seller, at that time the new owner information is provided and a new account number is created. The water is not usually turned off when there is an ownership change of a property.

Any questions please contact us at waterbilling@manchesternh.gov

The final bill must be requested at least two (2) weeks before the closing date via e-mail at finalbilling@manchesternh.gov

The request must come from the clsoing company or attorney's office handling the sale of the property.

Information required to process a final bill:

  • ​Closing date
  • Final bill date
  • Seller and Buyer names
  • Where the final bill is to be sent (email)
  • Mailing address and phone number of buyer

Mailing address changes or name changes contact us at waterbilling@manchesternh.gov