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Employee Benefits

Welcome to the City of Manchester Employee Benefits page.  

The City of Manchester offers a full benefits package to all eligible employees and their dependents.  The links below will assist you in quickly locating benefit information within the City's website.




Employee Benefits Announcements


Published: 04/29/2021 9:19 AM

Open Enrollment FY2022
May 3, 2021-May 14, 2021


Department meetings and virtual options are available. Attend in-person or online, and complete the Open Enrollment survey to be entered into a raffle.  Prizes include Yeti Mugs and Echo Dots.

Topics covered in the presentations include:
  • ANTHEM HEALTH GUIDE: a new and improved member services feature dedicated to City of Manchester members and dependents.
  • Health Insurance educational overview
  • Dental, Life and Long-Term Disability
  • Technology Tools: Smartphone App, Live Chat, Live Health Online
  • Fitness Reimbursement
  • SmartShopper

Visit the Open Enrollment webpage for details

Information for Anthem members regarding wait times

Published: 01/05/2021 12:28 PM

We understand that many of our employees have been experiencing longer than expected wait times when calling Anthem member services recently.  Please know that we have addressed (and continue to address) this issue with them.  Like most companies, Anthem has been impacted by the COVID-19 pandemic.  They are working as quickly as possible to increase their member service representative capacity, and improve technology for their employees working from home.  Rest assured, this is a temporary issue. 

In the meantime, we encourage you to utilize the online tools available to you as an alternative to calling member services. 

Anthem Online Chat at www.anthem.com  

  • Chat online with a member representative

Anthem Member Portal-set up an account at www.anthem.com

  • View your ID Card
  • View plan details
  • View your claims
  • Change your PCP
  • View and refill prescriptions
  • Virtual visit with a provider

Anthem’s Sydney Mobile App (Sydney Flyer)

  • View your ID Card
  • View plan details
  • View your claims
  • Change your PCP
  • View and refill prescriptions
  • Symptom check
  • Virtual visit with a provider

Thank you for your patience during these unprecedented times. 

SmartShopper 101

Published: 10/28/2020 8:00 AM

Now available for viewing is the new SmartShopper video.  This short presentation provides the "what, why and how" of SmartShopper, including a step by step tutorial for setting up an online account.  Click here to access the SmartShopper page and video.

COVID-19 and City of Manchester Employees Health Coverage

Published: 10/27/2020

The City of Manchester is working closely with Anthem to comply with State and Federal mandates concerning COVID-19 and your health insurance coverage.   We have created the attached to provide you with information about your insurance coverage and about utilizing Anthem’s 24/7 Nurseline and LiveHealth online.
Click here for important information about Coronavirus COVID-19 and your Anthem health insurance coverage.

Other Resources:

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