The City of Manchester partners with USI as our Benefit Broker. A benefit broker is an independent advisor who helps organizations and employees make the most of their employee benefits.
USI provides support not only to our Human Resources team, by offering data, resources, and expert guidance, but also directly to all employees through the Benefit Resource Center (BRC).
The Benefit Resource Center (BRC)
The BRC is a dedicated service that gives you one-on-one support for questions about your benefits. Whether you’re new to the City or have been here for years, the BRC is here to help you understand and use your benefits with confidence.
Contact Information:
Email: BRCEast@usi.com
Toll Free: 855-874-6699
Available: Monday through Friday 8AM – 5PM (EST & CST)
The BRC Benefit Specialist Can Assist With:
- Deciding which plan is the best for you
- Benefit plan & policy questions
- Eligibility & claim problems with carriers
- Information about claim appeals & process
- Allowable family status election changes
- Transition of care when changing carriers
- Claim escalation, appeal & resolution
- Medicare basics with your employer plan
- Coordination of benefits
- Finding in-network providers
- Access to care issues
- Obtaining case management services
- Group disability claims