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Water Works FAQ

Below is a list of frequently asked questions about water payments, billing, meters, distribution and treatment. If you have further questions please contact the Manchester Water Works.

Water Payment Questions



How do I enroll in direct payment? What are my payment options? Can I cancel a single payment without discontinuing the Direct Payment service altogether? How do I discontinue my Direct Payment arrangement with Manchester Water Works? What if I think my bill is incorrect?

Meter Related Questions



What should I do if I notice a leak at my water meter? Why do water meters need to be changed every 10 years? Is a backflow prevention device required at my property? How do I recognize a MWW employee?

Ownership Changes & Billing Information



Is there a charge for a final bill? When can I request a final water/sewer bill? What information do I need for the final water bill? As a landlord, can I put a bill in a tenant’s name? Will a deduct meter lower the cost of my water bill? What is MWW’s policy for collection of an unpaid water bill? or Will MWW shut off service to my property if the bill is not paid? Whom should I notify if I have a change of address or name change? Will I have to pay wastewater charges if I fill my pool through my meter? Who is responsible for routine maintenance to public fire hydrants? What is the meter service charge? What is the conversion of gallons to cubic feet? What would cause a higher than normal water bill? How much will my water/sewer cost me?

Water Distribution & Connection



Who do I contact for storm water and sewer problems? Who is responsible to maintain the water service that feeds my house? How do I report a water emergency? What is a Private Water Line? Do we need to notify Manchester Water Works if we are filling a pool? How do I apply for a new water service?

Water Quality & Treatment



Can I get my water tested if I believe there is a quality concern? Where can I get information about drinking water standards? Why did MWW change from chlorine to ozone and chloramines for disinfection? Does the water still contain low levels of chlorine? What Water Treatment Plant processes are used by Manchester Water Works to purify Lake Massabesic water? Where do we get our drinking water? Is the water fluoridated?

Watershed



Why does MWW cut trees on its property? Do I need to register my boat to moor it at Lake Massabesic? What about uses of the watershed? Are there any restrictions on activities on Lake Massabesic?

Water Works FAQ Topics

Water Payment
Meter Related Questions
Ownership Changes & Billing Information
Water Distribution & Connection
Water Quality & Treatment
Watershed

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