Water Works FAQ

1. What should I do if I notice a leak at my water meter?

2. Why do water meters need to be changed every 10 years?

3. Is a backflow prevention device required at my property?

4. How do I recognize a MWW employee?

1. What options are available for bill payment?

2. Will I have to pay wastewater charges if I fill my pool through my meter?

3. Whom should I notify if I have a change of address or name change?

4. Who is responsible for routine maintenance to public fire hydrants?

5. What is MWW’s policy for collection of an unpaid water bill? or Will MWW shut off service to my property if the bill is not paid?

6. Will a deduct meter lower the cost of my water bill?

7. What is the meter service charge?

8. As a landlord, can I put a bill in a tenant’s name?

9. What information do I need for the final water bill?

10. When do I call for a final water/sewer bill?

11. Is there a charge to process ownership changes for utility billing?

12. If I pay my water bill at a Hannaford  Supermarket (MWW/EPD payment outlet), is the payment credited immediately?

13. Can payment of my water/Sewer bill be withdrawn automatically from my checking account?

14. Does MWW accept payment of water/sewer bills by credit or debit cards?

15. What is the conversion of gallons to cubic feet?

16. What would cause a higher than normal water bill?

17. How much will my water/sewer cost me?

1. Who do I contact for storm water and sewer problems?

2. Who is responsible to maintain the water service that feeds my house?

3. How do I report a water emergency?

4. What is a Private Water Line?

5. Do we need to notify Manchester Water Works if we are filling a pool?

6. How do I apply for a new water service?

1. Why does MWW cut trees on its property?

2. Do I need to register my boat to moor it at Lake Massabesic?

3. What about uses of the watershed?

4. Are there any restrictions on activities on Lake Massabesic?