Manchester's Sewer Billing Process
Welcome to the City of Manchester’s Sewer Billing Site. The primary purpose of the Billing Office is to prepare and issue sewer bills to the residents of Manchester. Any questions on payments, charges, or sewer rates should be directed to the Billing Group by calling (603) 624-6522 or via e-mail through the Contact Us page. We strive to provide the citizens of Manchester courteous and accurate responses to billing questions. To expedite our ability to assist you in answering any billing questions, please have your account number available when you call us.
Sewer bills include a sewer usage charge and a service charge. The usage charge is based upon applying current usage rates to the total water consumption as determined by the Manchester Water Works Department meter readings. The sewer service charge is based on the current service charge assigned to specific types of owner establishments; i.e. residential, commercial or industrial. For details on rates go to the Billing Rates site.
Ownership changes should be communicated at least 24 hours prior to the sale of the property to the Manchester Water Works Department (MWW). MWW will, in turn, notify us to prepare the EPD final bill.
User charge credits for extraneous water used outside the home is available by completing an application at EPD for the installation of a “Deduct Meter”. This is done at the customer’s expense. If you would like more information on this program, simply click on the Deduct Meter Program site.
Discount rates are also available for those citizens who receive the "Optional Adjusted Elderly Exemption" or who are on the "Tax Deferral for the Elderly and Disabled Persons" program at the Tax Assessor's Office. To determine if you currently qualify for the Optional Adjusted Elderly Exemption, look at your most recent Property tax bill. Within the Property Description box; if the line item below the Total Valuation line states "Elderly Exemp Age-Based," then you qualify for an EPD discount. For current discount rates go to the EPD Billing Rates site.
Delinquent Bills are those bills that remain unpaid after 30 days from the bill date. EPD is required per the Code of Ordinance, Title V, Section 52.101, to submit a list of all delinquent accounts to the Board of Mayor and Aldermen on a quarterly basis. The Board of Mayor and Aldermen commits the delinquent accounts with a warrant to the Collector of Taxes. For further details, see our Delinquent Bills site.