City of Manchester, NH Official Website

Rates

These rates apply to water service only!  For sewer rates see the Environmental Protection Division's web page.

Meter Retail Service Rates Inside the City of Manchester

AVAILABILITY

These rates are available for metered retail service inside the City of Manchester.

Rates Quarterly
  • First 60,000 Cu. Ft. $1.479 per 100 Cu. Ft.
  • Over 60,000 Cu. Ft. $1.364 per 100 Cu. Ft.
Rates Monthly
  • First 20,000 Cu. Ft $1.479 per 100 Cu. Ft.
  • Over 20,000 Cu. Ft. $1.364 per 100 Cu. Ft.
Service Size (in) Per Quarter Per Month
5/8" Meter $ 24.81 $ 13.55
3/4" Meter 31.89 15.89
1" Meter 37.61 17.80
1-1/2" Meter 62.95 26.27
2" Meter 85.19 33.66
3" Meter 114.74 43.54
4" Meter 169.89 61.89
6" Meter 292.97 102.92
8" Meter 507.23 174.35
10" Meter 846.04 281.99
TERMS OF PAYMENT
  1. Bills shall be rendered either quarterly or monthly and shall be due and payable upon presentation.
  2. Where a Utility bill exceeds $1,000 per quarter, or at the sole discretion of the Utility, bills shall be rendered monthly.
  3. Late payment charges and other expenses shall be computed as specified under Miscellaneous Charges.

Senior Discount - A 50% discount shall be applied  to qualified low income, disabled and elderly customers with criteria consistent with that established by the City of Manchester for property tax exemption.


Meter Retail Service Rates Outside of the City of Manchester

AVAILABILITY

These rates are available for metered retail service outside of the City of Manchester.

Rates Quarterly
  • $1.700 per 100 Cu. Ft.
Rates Monthly
  • $1.700 per 100 Cu. Ft.
Service Size (in) Per Quarter Per Month
5/8 Meter $ 28.51 $ 15.57
3/4 Meter 36.67 18.27
1 Meter 43.23 20.46
1-1/2 Meter 72.37 30.19
2 Meter 97.95 38.70
3 Meter 131.95 50.06
4 Meter 195.37 71.16
6 Meter 336.90 118.36
8 Meter 583.31 200.50
10 Meter 972.96 324.30
TERMS OF PAYMENT
  1. Bills shall be rendered either quarterly or monthly and shall be due and payable upon presentation.
  2. Where a Utility bill exceeds $1,000 per quarter, or at the sole discretion of the Utility, bills shall be rendered monthly.
  3. Late payment charges and other expenses shall be computed as specified under Miscellaneous Charges.

Senior Discount - A 50% discount shall be applied to  qualified low income, disabled and elderly customers with criteria consistent with that established by the City of Manchester for property tax exemption.


Fire Protection - Private Inside the City of Manchester

RATE SCHEDULE - FP-P
AVAILABILITY

This rate is available for private fire service in the City of Manchester.

RATES

Rates are based on the size of each fire service pipe as it enters each building and each private fire hydrant on the premises. 

Service Size (in) Per Quarter Per Month
For each, 1.5 or less $ 3.47 $ 1.13
2 7.40 2.45
2-1/2 13.29 4.43
3 21.49 7.15
4 45.81 15.25
5 82.38 27.46
6 133.08 44.35
8 283.61 94.52
10 510.03 170.01
12 823.86 274.61

Fire Protection - Private Outside the City of Manchester

AVAILABILITY

This rate is available for private fire service in all areas supplied outside the City of Manchester.

RATES

Rates are based on the size of each fire service pipe as it enters each building and each private fire hydrant on the premises. 

Service Size (in) Per Quarter Per Month
For each, 1.5 or less 3.98 $ 1.29
2 8.49 2.81
2-1/2 15.27 5.07
3 24.69 8.22
4 52.68 17.53
5 94.73 31.55
6 153.04 51.00
8 326.15 108.70
10 586.54 195.52
12 947.43 315.80

Fire Protection - Municipal

RATE SCHEDULE - FP-M
AVAILABILITY

This rate is available for municipal fire service in towns supplied outside of the City of Manchester.

RATE

The annual charge, billed quarterly in arrears, for municipal fire service to the Town shall be as follows:

Rate Per Quarter
  • $153.04 per Hydrant

Rate Schedule - Miscellaneous Service Charges

AVAILABILITY
RATE SCHEDULE - "MSC"
1. Applicability

The charge shall apply to regular service and private fire service provided to all customers.

2. Application Fee for Fire and Domestic Service
  1. Water Service...................$100.00
  2. Private Fire Protection........$50.00
3. Late Payment Charge
  1. A late payment charge shall be added to any bill where payment therefor has not been received by the Utility within thirty (30) days of issuance, and shall be five percent (5%) of any unpaid balance of one dollar ($1.00) or more.
  2. The late payment charge shall be applied on a monthly or quarterly basis depending upon the customer’s regular billing period.
  3. Jobbing bills are due and payable when rendered and subject to the same shutoff provisions as for nonpayment of bills. Terms are Net 30 days. A finance charge of 1½% (18% per year) will be charged 30 days after the date of bills.
4. Meter Removal & Installation, Including Seasonal Use

A charge of fifty five dollars ($55.00) shall be applied to the customer’s bill for installing the meter and turning on the water, and a separate charge of fifty five dollars ($55.00) shall be applied to the customer’s bill for removing the meter and turning off the water.

5. Restoration of Service

A charge of seventy five dollars ($75.00) during regular working hours or two hundred dollars ($200.00) after regular working hours shall be applied to the customer’s bill when water service or private fire service is restored after being shut off for non-payment of a Utility bill, fraudulent use, or for any other reason specified in this tariff.

6. Repairs to Frozen Meters / Charge for Lost or Stolen Meters

The Customer shall be charged the full costs of repairing a frozen meter located on his premises, but in no case shall such charge be less than one hundred fifty dollars ($150.00) for each repair.

7. Collection of Delinquent Bills

A charge of fifty dollars ($50.00) shall be applied to a customer’s bill for water service or private fire service whenever a Utility agent makes collection at a customer’s premises for a delinquent bill.

8. Bad Checks

A charge of thirty dollars ($30.00) shall be applied to a customer’s bill whenever the Utility receives a check which is not immediately cleared for deposit by the Utility’s financial institution.

9. Testing of Backflow Prevention Devices

A charge shall be applied to a customer’s bill for each test conducted by the Utility of the customer’s backflow prevention device as follows:

  • PVB..........$ 20.00
  • RPZ..........$ 40.00
  • DCVA.......$ 40.00
10. Hydrants or Other Temporary Services
  1. The charge for water supplied from the connection in the Utility yard on Hayward Street or from a hydrant shall be applied as follows:
    • $2.50 per 1,000 gallons
    • In addition, a $10.00 per load processing charge shall be added to the cost for each load of water taken regardless of the volume.
  2. The charges for use of any hydrant or other temporary water source shall be as follows:
    1. Application Fee $ 15.00
    2. Adapter deposit (excluding pool filling): $ 150.00
      1. hydrant meter $1,000.00
      2. 2½ inch adapter $150.00
      3. ¾ inch adapter 50.00
    3. Adapter Installation or Removal During Normal Working Hours
      1. 2½ inch adapter At Cost
      2. ¾ inch adapter or pool filling $30.00
    4. (4) Per diem charges for unmetered use
      1. ¾ inch adapter $ 10.00
      2. 2½ inch 35.00
      3. Water for any other use: the Utility may enter into an agreement based on prevailing rates.
    5. Hydrant Flow Tes
11. Main Extension Charges
  1. Application fee for main installation $200.00
  2. Administrative fee for non-participating abutters of property under assessment requesting connection to a main pipe previously installed unless covered by specific contract terms and conditions. $150.00
12. Connection of Service Pipe to a Main Extension
  1. The following connection charges shall be paid at the time of service application by all customers. The charges, as specified below, shall be based upon the type service provided to the premises and the size of the service pipe and meter to be installed.
    1. The cost of service pipe installation, including labor, material, equipment and overhead expenses. A deposit reflecting such estimated cost shall be paid at the time of service application and any difference shall be refunded to the customer or billed by the Utility.
    2. A charge for installation of the meter and outside reader as follows:
      • Meter Size .........................Charge
      • 5/8 x 3/4 inch....................$260.00
      • 3/4 inch.............................$315.00
      • 1 inch................................$380.00
      • 1 1/2 inch..........................$1,125.00
      • 2 inch................................$1,225.00

        For meters larger than 2 inches, the charge shall equal the cost of the meter and the cost of installation of the meter.
    3. A building charge, representing the cost of water used for a billing period during construction prior to meter installation, as follows:
      • Meter Size .........................Charge
      • 5/8 x 3/4 inch.....................$ 45.00
      • 3/4 inch.............................$ 65.00
      • 1 inch................................$105.00
      • 1 1/2 inch..........................$210.00
      • 2 inch................................$340.00
      • >2 inch..............................$500.00
13. Additional Charges

The following charges shall be applied by the Utility for services rendered:

  1. Final Billing on Ownership Change $30.00
  2. Up-to-date billing on ownership change $30.00
  3. Home Inspection-Leaks For Unaccounted For Water During Utility's Regular Working Hours $30.00
  4. Turn-on or shut-off service request by customer during Utility’s regular working hours N/A
  5. Customer Requested Meter Test.  Test Shall Be At No cost Should The Meter Be Found To Over_register By More Than 3% or Under-register as Described in PUC 605.03(d)
  6. Emergency request by customer to turn on or shut off water service other than during the Utility’s regular working hours. AT COST
  7. Customer requested meter testing shall be the actual cost per $30.00 test but not less than $30 except at no cost should the meter be found to over-register.
  8. Up to date billing - cancel/rebill $30.00
  9. Duplicate bill fee $30.00
  10. Special request fee $15.00
  11. Check by phone precessing charge $5.00
  12. Liens - recording and dischanrging fees-cost plus Administation Fee  $30.00
14. Service Disconnection

Upon request by the customer for termination of service, the Utility shall, in its sole discretion, determine if the disconnection poses risk or liability to either the Utility or the public. If it determines risk or liability is possible, the Utility may, at the Customer’s expense, take such actions as may be appropriate to reduce the risk or liability.


Merrimack Source Development Charge

RATE SCHEDULE - MSDC
CHARACTER OF SERVICE

This charge will be utilized to develop the Merrimack River as a second source of supply. Funds are to be utilized solely for that purpose.

RATES

The one-time charge will be based on the size of the water meter that is required to meet flow requirements at the installation.

  • Meter Size .........................MSD Charge
  • 5/8 inch.............................$ 1,000.00
  • 3/4 inch.............................$ 2,056.00
  • 1 inch................................$ 2,865.00
  • 1 1/2 inch..........................$ 7,517.00
  • 2 inch................................$13,276.00

For installations 3” and larger, the charge will be $3.37 per gallon, per day. The flow, gallons/day, will be determined by the Utility. For installations where an oversized meter is necessary due to pressure considerations, the charge will be based on the size of the meter required under normal pressure conditions, as determined by the Utility.

TERMS

Bills for this service shall be rendered in advance and payment shall be received before main and service are installed or service upgraded.


Water Use Restrictions And Penalties

The following penalties for violations of water use restrictions are applicable only during a severe drought or other water supply shortage during a declared Emergency or Disaster by the Board of Water Commissioners of the Manchester Water Works. Once declared, the need for continuation of such restrictions shall be reviewed monthly by the utility and notice of which shall be published in the Manchester Union Leader. The primary purpose of such declaration and issuing penalties by the Board of Water Commissioners shall be to protect, preserve and maintain the public health, safety and welfare of the customers and communities served.

Declared Emergency - Level III

After continued violation of restriction confirmed by Manchester Water Works following written warning, the customer shall be assessed a penalty in the amount of $50.00/day. Continued violations shall result in service termination in accordance with Commission Rules.

Declared Disaster - Level IV

After confirmation by Manchester Water Works of violation of restriction, the customer shall be assessed a penalty in the amount of $100/day and service shall be immediately terminated in accordance with Commission Rules.

Restrictions that include but shall not be limited or restricted to which may be imposed by the Board of Water Commissioners depending on the drought severity are lawn irrigation, curbside vehicle washing, pool filling, hosing of hard surfaces and use of water from public or private hydrants for non-emergency purposes.


Front Foot Charge

The front foot charge shall be used in conjunction with Article 14 for all Main Pipe Extensions. The charge shall be adjusted annually utilizing the previous December ENR Construction Cost Index.

December 2014 ENR/CCI 9936
  • 2015 Front Foot Charge $38.57

Downloads 

Rules and regulations

Gereral Rates

This website and its contents are a service of the City of Manchester, NH

Copyright 2017 City of Manchester Terms Of Use Privacy Statement Site Map Login