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Water Works News

Snow Removal at Public Fire Hydrants

Published: 02/06/2015

The Manchester Water Works in conjunction with area fire departments is asking its customers in Manchester and the surrounding towns to assist in the removal of snow at public fire hydrants. The Manchester Water Works presently has committed its workforce and heavy equipment to the work of removing snow which covers the nearly 3,300 public fire hydrants in the greater Manchester area. Dave Paris, Director of Manchester Water Works, indicated that in a normal storm, "we have several hundred area residents that help out by clearing the snow from the hydrants immediately adjacent to their house. We want to thank them for their continued efforts and encourage others to pitch in. With the series of storms we have recently experienced we are asking the public to give us a hand". In a fire emergency, just a few minutes spent removing snow to access a hydrant is critical. With more precipitation on the way, the Manchester Water Works and your local Fire Department need your help.

Paris also reminded area contractors and plow operators that state law specifically prohibits anyone from purposely or knowingly placing snow, ice of any other debris on a fire hydrant so as to make it inaccessible for immediate use.


1/29/15 Board Of Water Commissioners Elects New Officers

Published: 01/30/2015


(For immediate release)


At their January 29th meeting, the Board of Water Commissioners of the Manchester Water Works elected Kimberley Griswold as President, and Matthew Greenwood as Clerk.  Ms. Griswold also currently serves as President of the Queen City Rotary and volunteers her time in numerous additional organizations.

The Board of Water Commissioners  meets in public session monthly and oversees the operation of Manchester Water Works, the largest municipal water utility in the state of New Hampshire.  Meetings are held at Water Works offices at 281 Lincoln St. the fourth Thursday of the month.  For more information see our website or call us at 603-624-6494.

Merrimack River Radial Collector Well Construction Project - Request for Qualifications

Published: 01/20/2015

Manchester Water Works (MWW) is seeking qualifications from experienced contractors for the construction of a 7.2 MGD radial collector well on its property located at 700 Quality Drive in Hooksett, New Hampshire.  The estimated value of this work is $2M. For more information follow this link.

Bid opportunities

Red Pine Scale and the Massabesic Watershed - Informational Meeting

Published: 01/14/2015

The Manchester Water Works Forester and the New Hampshire Forest Health Specialist will be presenting information on the outbreak of Red Pine Scale in New Hampshire and the plan to address the potential for infestation in the Massabesic Watershed.

Informational Meeting 2/10/2015 form 6 - 7 pm at the Massabesic Audubon Center 26 Audubon Way, Auburn, NH.  Read the Notice.

Manchester Water Works Service Line Protection Plan

Published: 10/23/2014 2:00 PM

Manchester Water Works Introduces
Our Cost-Saving
Service Line Protection Plan

Did you know that you own the water service line from your property line into your home?  Many people are surprised when they learn that they own and are responsible for the repair and maintenance of the water service line from your property line into your home. We know you have received at least two solicitations this year alone proposing to protect you against expenses due to such a leak.

MWW is prepared to handle the leak in your water service.… including:  Expenses related to repair work  such as costs to shut off your water service; hiring a contractor to replace or repair your leaking water service line; patching your driveway and re-sodding your lawn and turning your service back on assuring a tight repair.

Leave it to us… Make just one call and have Manchester Water Works take care of it. Save yourself the inconvenience and potentially thousands of dollars in repairs by enrolling today in the Manchester Water Works Service Line Protection Plan!

Homeowner’s Insurance isn’t the answer…  Most homeowner insurance policies do not cover the cost of repairing or replacing water service lines and, even if it did, there’s typically a large deductible that must be paid first. Now, there is a simple way to avoid costly repairs to your water service line. Enroll in the Manchester Water Works Service Line Protection Plan and gain peace of mind knowing that if you suddenly have a leak, Manchester Water Works will take care of everything.

Guaranteed for an the introductory price of $75… Enroll in the Service Line Protection Plan and Manchester Water Works will take care of the repair and replacement of your leaking water service connection from the property line up to your shut off valve in the basement. If you have a leak from your water service, just call us, and we’ll handle it – for the low cost of just $75 annually. Our authorized service person will be dispatched to your home to take care of the problem.

Peace of Mind...  It’s easy to see why the Service Line Protection Plan is such a great value. Enroll Today! Enrolling in the Service Line Protection Plan is easy. You can pay the $75 annual fee by check, money order, or add it to your regular water bill. To enroll, call our customer service number at 1-603-624-6494 or on-line Enroll today, and you’ll never have to worry about expensive water line repairs again.

Eligibility… To be eligible for the Service Line Protection coverage, you must own or have a written legal responsibility and authority to provide maintenance for the water service line (and associated parts) to your residential dwelling (up to 2 unit multi-family). Customers on private lines are not eligible. The service line can be no greater than one (1) inch in diameter and must conform to the design standards of MWW’s Rules and Regulations. MWW reserves the right to deny plan coverage for any reason.

See Terms and Conditions

Sign Up Today for Service Line Protection! Call 1-603-624-6494

Manchester Water Works Summer 2014 Newsletter

Published: 09/02/2014

Read about the latest news and events regarding Manchester Water Works.

Notice for Combined Water and Sewer Billing

Published: 07/28/2014

The Manchester Water Works (MWW) and Manchester Environmental Protection Division (EPD) have collaborated to simplify and consolidate your municipal water and sewer utility bills into a single Water and Sewer Bill. A single combined Water and Sewer Bill will provide many benefits to the customer, including increased billing efficiencies, a single point of contact and fewer delinquencies. A single combined Water and Sewer Bill is common industry practice, with many New Hampshire communities including Concord, Keene, Portsmouth, Rochester and Salem already instituting the single bill format for water and sewer services.

There are no changes to the services as previously shown on separate bills. We will continue to show itemized charges separately for both utilities and customer payments for the combined Water and Sewer Bill will be applied to all sewer charges first and then any unpaid water charges.  We encourage you to closely review your billing statement and call a customer service representative at 603-624-6494 should you have questions or concerns about your new Water and Sewer Bill.

Please mail payments along with the bill stub referencing the account number shown on the Water and Sewer Bill by using the enclosed self-addressed envelope or to our office at Manchester Water Works, 281 Lincoln Street, Manchester, NH 03103. Automatic Direct Pay is still in effect for those customers who were using this service with both EPD and MWW. For details on all available payment options, please visit our website, www.manchesternh.gov/water or call 603-624-6494 to speak with a customer service representative.

We look forward to working with our valued customers to create a more efficient and effective billing system for your water and sewer service and wish to thank you for your continued support.

For additional information regarding your Water and Sewer Bill, please visit our Water and Sewer Bill FAQ Combined Billing FAQ page or contact us at:

Water Works LogoManchester Water Works
281 Lincoln St
Manchester, NH 03103
Phone: (603) 624-6494  (attn: Phil Croasdale)

Environmental Protection Division LogoEnvironmental Protection Division
300 Winston St
Manchester, NH 03103
Phone: (603) 624-6595  (attn: June George)

Manchester Water Works is not affiliated or partnered with AWR or HomeServe

Published: 07/21/2014

Important Notice to Manchester Water Works Customers

Recently a number of our customers have received correspondence from American Water Resources of New Hampshire (AWR) and a company called HomeServe.  For a fee, these companies are offering to reimburse for repair of the water line on the customer’s property.

It is important to note that MWW is not affiliated or partnered with either of these companies, nor do we support their solicitation or claims of service. We have not and will not share any customer information with them.

Also and coincidentally, we have been public with our intention to offer this service to our customers later this year. At that time you will receive information about the program from us, Manchester Water Works directly. Our program will be run locally by your utility with local support.

If you have any questions or concerns, please feel free to call Phil Croasdale at the Manchester Water Works at (603) 792-2825.

New traffic pattern for Water Works offices at 281 Lincoln St.

Published: 05/31/2013

Important Notice
New traffic pattern for Water Works offices at 281 Lincoln St.
Customers wishing to come to our offices at 281 Lincoln St. will now need to approach from Hayward and Lincoln St. as access to Lincoln St Southerly from Valley St has been closed.  Parking is available and designated directly adjacent to our main office entrance.  We apologize for the inconvenience.
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