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Water Works News

Manchester Water Works Service Line Protection Plan
Thursday, October 23, 2014

Manchester Water Works Introduces
Our Cost-Saving
Service Line Protection Plan

Did you know that you own the water service line from your property line into your home?  Many people are surprised when they learn that they own and are responsible for the repair and maintenance of the water service line from your property line into your home. We know you have received at least two solicitations this year alone proposing to protect you against expenses due to such a leak.

MWW is prepared to handle the leak in your water service.… including:  Expenses related to repair work such as costs to shut off your water service; hiring a contractor to replace or repair your leaking water service line; patching your driveway and re-sodding your lawn and turning your service back on assuring a tight repair.

Leave it to us… Make just one call and have Manchester Water Works take care of it. Save yourself the inconvenience and potentially thousands of dollars in repairs by enrolling today in the Manchester Water Works Service Line Protection Plan!

Homeowner’s Insurance isn’t the answer…  Most homeowner insurance policies do not cover the cost of repairing or replacing water service lines and, even if it did, there’s typically a large deductible that must be paid first. Now, there is a simple way to avoid costly repairs to your water service line. Enroll in the Manchester Water Works Service Line Protection Plan and gain peace of mind knowing that if you suddenly have a leak, Manchester Water Works will take care of everything.

Guaranteed for an the introductory price of $75… Enroll in the Service Line Protection Plan and Manchester Water Works will take care of the repair and replacement of your leaking water service connection from the property line to and including your shut off valve in the basement. If you have a leak from your water service, just call us, and we’ll handle it – for the low cost of just $75 annually. Our authorized service person will be dispatched to your home to take care of the problem.

Peace of Mind... It’s easy to see why the Service Line Protection Plan is such a great value. Enroll Today! Enrolling in the Service Line Protection Plan is easy. You can pay the $75 annual fee by check, money order, or add it to your regular water bill. To enroll, call our customer service number at 1-603-624-6494 or on-line Enroll today, and you’ll never have to worry about expensive water line repairs again.

Eligibility… To be eligible for the Service Line Protection coverage, you must own or have a written legal responsibility and authority to provide maintenance for the water service line (and associated parts) to your residential dwelling (up to 2 unit multi-family). Customers on private lines are not eligible. The service line can be no greater than one (1) inch in diameter and must conform to the design standards of MWW’s Rules and Regulations. MWW reserves the right to deny plan coverage for any reason.

See Terms and Conditions

Sign Up Today for Service Line Protection! Call 1-603-624-6494


Manchester Water Works Summer 2014 Newsletter
Tuesday, September 02, 2014

Read about the latest news and events regarding Manchester Water Works.


Manchester Water Works is not affiliated or partnered with AWR or HomeServe
Monday, July 21, 2014

Important Notice to Manchester Water Works Customers

Recently a number of our customers have received correspondence from American Water Resources of New Hampshire (AWR) and a company called HomeServe.  For a fee, these companies are offering to reimburse for repair of the water line on the customer’s property.

It is important to note that MWW is not affiliated or partnered with either of these companies, nor do we support their solicitation or claims of service. We have not and will not share any customer information with them.

Also and coincidentally, we have been public with our intention to offer this service to our customers later this year. At that time you will receive information about the program from us, Manchester Water Works directly. Our program will be run locally by your utility with local support.

If you have any questions or concerns, please feel free to call Phil Croasdale at the Manchester Water Works at (603) 792-2825.


Direct Payment Of Water Bills Is Now Available To MWW Customers
Monday, May 11, 2009
Manchester Water Works is please to offer this fast, reliable, and free way to pay your water bill. With Direct Payment, you authorize MWW to collect payment for your water bill directly from your individual or joint checking account. Benefits include:
  • You save time because there are no checks to write.
  • You save money by avoiding the cost of mailing and except in case of rejected Direct Payment debits; you will never incur a late charge.
  • You can be assured your water bill will be paid in full and on time even if you are away from home.
Click here to sign up or for more information regarding Direct Payment.

Notice for Combined Water and Sewer Billing
Monday, July 28, 2014

Manchester Water Works (MWW) and the Department of Public Works’ Environmental Protection Division (EPD) will combine water and sewer bills into a single water bill starting in 2015.  A single bill combining water and sewer will provide many benefits to the customer, including increased billing efficiencies, a single point of contact, and fewer delinquencies.  Work has been ongoing in preparation for combined billing for over a year.  A single bill for water and sewer service is standard industry practice.  Many New Hampshire communities including Concord, Derry, Dover, Keene, Portsmouth, Rochester, and Salem already provide a single bill for water and sewer service. 

To prepare for this change, a synchronization of water and sewer billing periods is required.  As a result, an accelerated sewer billing schedule will be implemented starting July 28, 2014.  Customers will be required to pay their sewer bill in the same standard 30 day time period from date of receipt.  The schedule for water billing will not change.  Once the billing periods are synchronized, on or around the week of September 7, 2014, customers will receive a separate water and sewer bill, at approximately the same time, for the remainder of 2014.    Starting in January 2015, customers will receive a single bill from Manchester Water Works with both water and sewer charges included.

More information will be shared with customers during the remainder of 2014 as we move forward.  We look forward to working with our valued customers during this period to create a more efficient and effective billing system for your water and sewer service and wish to thank our customers for their patience during this transition.

For additional information regarding combined billing, please visit our Combined Billing FAQ page or contact us at:

Water Works LogoManchester Water Works
281 Lincoln St
Manchester, NH 03103
Phone: (603) 624-6494  (attn: Phil Croasdale)

Environmental Protection Division LogoEnvironmental Protection Division
300 Winston St
Manchester, NH 03103
Phone: (603) 624-6595  (attn: June George)


Chloramine Update
Monday, May 11, 2009
Effective August 1st, 2006 Manchester Water Works changed the Secondary Disinfectant used at the Water Treatment Plant from Chlorine to Chloramine.

What is chloramination?
A Chloramine is a combination of chlorine and a small amount of ammonia. Chloramination is the process that adds chloramines to drinking water. Many cities throughout the United States and elsewhere have been using the chloramination process for decades to purify drinking water and eliminate the bacteria that cause waterborne diseases.

What are the benefits of chloramination?
• Chloramine is a more stable and persistent but significantly less powerful disinfectant than chlorine. It preserves the quality of water purified at the water treatment plant as it travels through the distribution system.
• Chloramination helps to reduce disinfection by-products such as trihalomethanes (THM’s) in Manchester's water from an average of 60 to an average of 3 parts per billion.
• Chloramine reduces the taste and odor of chlorine in tap water.

What are disinfection by-products such as trihalomethanes (THM’s)?
THM’s are chemical compounds that form when chlorine mixes with the natural organic material in water. These compounds are suspected to be carcinogens. The USEPA has recently set a standard of 80 parts per billion (ppb), as the safe maximum level of THM’s in drinking water. Chloramination in Manchester has reduced the amount of THM’s by 95%.

Is chloraminated water safe?
Chloraminated water is safe for drinking, bathing, cooking, cleaning scrapes or cuts, doing laundry, and watering the garden and has lower concentrations of the by products mentioned above. With the exception of kidney dialysis patients, aquarium owners and certain businesses, there will be no difference in how water can be used for most customers.

What precautions should dialysis patients be aware of?
Dialysis patients can drink, bathe and cook with chloraminated water, but they cannot use chloraminated water in the dialysis process. Because of the persistent nature of chloramines, water used for dialysis must be specially treated to eliminate them. Dialysis patients should call their doctor for more information on the precautions they must take.

Why do fish owners have to take precautions with chloraminated water for fish, reptiles, and amphibians that live in water?
As with chlorine, chloramines are very harmful to fish (saltwater and freshwater), as well as reptiles and amphibians that live in water. Dechloramination of the water must be completed before the water is used.

What can aquarium owners do to remove chloramines?
Household, restaurant, and commercial fish tank owners will need to change their current chlorine removal process to remove chloramines. The appropriate products or carbon filtration equipment for removing chlorine and chloramines will be available in most pet aquariums stores prior to the conversion.

Can home remedies for treating aquarium water such as boiling water, using salts and letting water sit still for a few days remove chloramines?
NO. Home remedies such as boiling, using salts, and having water sit still are not sufficient methods to remove chloramines. Unlike chlorine, which only takes a few days to evaporate when sitting still, chloramines remain in water for a much longer time. The best way for fish owners to remove chloramines is to use a water conditioner that contains a dechloraminating chemical. The chemical is available at pet supply stores.

Is chloraminated water safe for plants and other pets besides fish, reptiles, and amphibians that live in water?
YES. Chloraminated water is just as safe as chlorinated water for plants and animals that do not live in water.

Will pool owners need to treat chloraminated waters differently?
As with chlorinated water, pool owners will need to maintain the same chlorine residuals as before to prevent algal and bacterial growth. Pool suppliers can provide owners with additional information.

How will chloramines affect household plumbing, pipes and water heaters?
After the conversion, rubber parts on some household plumbing and water heaters may degrade faster than previously experienced. Plumbing hardware supply stores can provide further information and assistance.

Filtering Out Chloramine
For aesthetic or personal reasons, you may wish to remove chloramine from your water. The National Sanitation Foundation (NSF) has a helpful guide to assist you in choosing a certified drinking water filtration product.

Chloramination Brochure

NSF Product and Service Listings

New traffic pattern for Water Works offices at 281 Lincoln St.
Friday, May 31, 2013
Important Notice
New traffic pattern for Water Works offices at 281 Lincoln St.
Customers wishing to come to our offices at 281 Lincoln St. will now need to approach from Hayward and Lincoln St. as access to Lincoln St Southerly from Valley St has been closed.  Parking is available and designated directly adjacent to our main office entrance.  We apologize for the inconvenience.

Water-Efficient Fixtures Can Cut Household Water Use by 30 Percent
Monday, May 11, 2009
The average person living in a typical single-family home without water-conserving fixtures uses 74.0 gallons of water each day around the home. Here is how it breaks down:
Type of Use
Gallons per
Capita per Day
Percentage of
Total Daily Use
Clothes Washers
Other Domestic Uses

Save Water, Save Money
By installing more efficient water fixtures and regularly checking for leaks, households can reduce daily per capita water use by 30 percent to about 51.9 gallons per day. This saves up to $100 each year. Here's how water use breaks down for households using conservation measures:
Type of Use
Gallons per
Capita per Day
Percentage of
Total Daily Use
Clothes Washers
Other Domestic Uses

(Source: 1998 Residential Water Use Summary, American Water Works Association)
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