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Water Works News

Manchester Water Works Service Line Protection Plan

Published: 10/23/2014 2:00 PM

Manchester Water Works Introduces
Our Cost-Saving
Service Line Protection Plan

Did you know that you own the water service line from your property line into your home?  Many people are surprised when they learn that they own and are responsible for the repair and maintenance of the water service line from your property line into your home. We know you have received at least two solicitations this year alone proposing to protect you against expenses due to such a leak.

MWW is prepared to handle the leak in your water service.… including:  Expenses related to repair work  such as costs to shut off your water service; hiring a contractor to replace or repair your leaking water service line; patching your driveway and re-sodding your lawn and turning your service back on assuring a tight repair.

Leave it to us… Make just one call and have Manchester Water Works take care of it. Save yourself the inconvenience and potentially thousands of dollars in repairs by enrolling today in the Manchester Water Works Service Line Protection Plan!

Homeowner’s Insurance isn’t the answer…  Most homeowner insurance policies do not cover the cost of repairing or replacing water service lines and, even if it did, there’s typically a large deductible that must be paid first. Now, there is a simple way to avoid costly repairs to your water service line. Enroll in the Manchester Water Works Service Line Protection Plan and gain peace of mind knowing that if you suddenly have a leak, Manchester Water Works will take care of everything.

Guaranteed for an the introductory price of $75… Enroll in the Service Line Protection Plan and Manchester Water Works will take care of the repair and replacement of your leaking water service connection from the property line up to your shut off valve in the basement. If you have a leak from your water service, just call us, and we’ll handle it – for the low cost of just $75 annually. Our authorized service person will be dispatched to your home to take care of the problem.

Peace of Mind...  It’s easy to see why the Service Line Protection Plan is such a great value. Enroll Today! Enrolling in the Service Line Protection Plan is easy. You can pay the $75 annual fee by check, money order, or add it to your regular water bill. To enroll, call our customer service number at 1-603-624-6494 or on-line Enroll today, and you’ll never have to worry about expensive water line repairs again.

Eligibility… To be eligible for the Service Line Protection coverage, you must own or have a written legal responsibility and authority to provide maintenance for the water service line (and associated parts) to your residential dwelling (up to 2 unit multi-family). Customers on private lines are not eligible. The service line can be no greater than one (1) inch in diameter and must conform to the design standards of MWW’s Rules and Regulations. MWW reserves the right to deny plan coverage for any reason.

See Terms and Conditions

Sign Up Today for Service Line Protection! Call 1-603-624-6494

Manchester Water Works Summer 2014 Newsletter

Published: 09/02/2014

Read about the latest news and events regarding Manchester Water Works.

Notice for Combined Water and Sewer Billing

Published: 07/28/2014

Manchester Water Works (MWW) and the Department of Public Works’ Environmental Protection Division (EPD) will combine water and sewer bills into a single water bill starting in 2015.  A single bill combining water and sewer will provide many benefits to the customer, including increased billing efficiencies, a single point of contact, and fewer delinquencies.  Work has been ongoing in preparation for combined billing for over a year.  A single bill for water and sewer service is standard industry practice.  Many New Hampshire communities including Concord, Derry, Dover, Keene, Portsmouth, Rochester, and Salem already provide a single bill for water and sewer service. 

To prepare for this change, a synchronization of water and sewer billing periods is required.  As a result, an accelerated sewer billing schedule will be implemented starting July 28, 2014.  Customers will be required to pay their sewer bill in the same standard 30 day time period from date of receipt.  The schedule for water billing will not change.  Once the billing periods are synchronized, on or around the week of September 7, 2014, customers will receive a separate water and sewer bill, at approximately the same time, for the remainder of 2014.    Starting in January 2015, customers will receive a single bill from Manchester Water Works with both water and sewer charges included.

More information will be shared with customers during the remainder of 2014 as we move forward.  We look forward to working with our valued customers during this period to create a more efficient and effective billing system for your water and sewer service and wish to thank our customers for their patience during this transition.

For additional information regarding combined billing, please visit our Combined Billing FAQ page or contact us at:

Water Works LogoManchester Water Works
281 Lincoln St
Manchester, NH 03103
Phone: (603) 624-6494  (attn: Phil Croasdale)

Environmental Protection Division LogoEnvironmental Protection Division
300 Winston St
Manchester, NH 03103
Phone: (603) 624-6595  (attn: June George)

Manchester Water Works is not affiliated or partnered with AWR or HomeServe

Published: 07/21/2014

Important Notice to Manchester Water Works Customers

Recently a number of our customers have received correspondence from American Water Resources of New Hampshire (AWR) and a company called HomeServe.  For a fee, these companies are offering to reimburse for repair of the water line on the customer’s property.

It is important to note that MWW is not affiliated or partnered with either of these companies, nor do we support their solicitation or claims of service. We have not and will not share any customer information with them.

Also and coincidentally, we have been public with our intention to offer this service to our customers later this year. At that time you will receive information about the program from us, Manchester Water Works directly. Our program will be run locally by your utility with local support.

If you have any questions or concerns, please feel free to call Phil Croasdale at the Manchester Water Works at (603) 792-2825.

New traffic pattern for Water Works offices at 281 Lincoln St.

Published: 05/31/2013

Important Notice
New traffic pattern for Water Works offices at 281 Lincoln St.
Customers wishing to come to our offices at 281 Lincoln St. will now need to approach from Hayward and Lincoln St. as access to Lincoln St Southerly from Valley St has been closed.  Parking is available and designated directly adjacent to our main office entrance.  We apologize for the inconvenience.
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